Certification · 24 hours · $200

Certified Peer Support Teammate

A 24-hour training program on the essentials of being an effective teammate on a peer support team, with extensive mental health training.

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What the Teammate program covers

The full curriculum

  • Why someone might want to be on a peer support team
  • Who’s right for a peer support team?
  • What are the criteria for a great peer support teammate?
  • How to prepare yourself for peer support mentally and emotionally
  • Expectations of a peer support team
  • Limitations and boundaries of peer support
  • The 4 C’s of peer support: Compassion, Connection, Crisis-Care, and Camaraderie
  • Self-Care and dealing with your own stuff
  • Mental Health: Anxiety, Stress, and Burnout
  • Mental Health: Depression
  • Mental Health: Trauma / Cumulative Trauma of a First Responder
  • Mental Health: Vicarious / Secondary Trauma
  • Mental Health: Post-Trauma Responses & Disorders
  • Mental Health: Treatment
  • Common coping choices among First Responders
  • Healthy coping choices
  • Resources
  • Networking & Connection to expand support options
  • Earning and keeping the trust of your coworkers
  • Confidentiality
  • Types of incidents, calls and needs
  • Ways to help your peers
  • Resiliency
  • Types of holistic health
  • Being a presence
  • Answer the call or don’t be on the team
  • The responsibility and privilege of being on a peer support team
  • Know your teammates and your coworkers
  • When to step up, step back, and/or leave the team
  • Do’s and Don’ts of peer support
  • Overload
  • The support you’ll need at home
  • Listening Skills
  • Including retirees in your program
  • Clarifying the required reporting situations and confidentiality boundaries
  • Suicide and Crisis Intervention
  • The impact of pre-career experiences
  • Debriefing using the Post Action Strategic Debriefing method
  • What to do when you just don’t know what to do
  • Proactive resiliency planning
  • Helping your coworkers to connect with, and use, resources
  • The effects you have as a peer support teammate
  • Practice scenarios, case studies and sample scripts for talking with your peers
How it works

Build, train and grow a peer support team.

No matter where you are in your peer support team lifecycle, this training will help your peer support teammates, and leaders, to provide the very best possible support for their peers.

Format
Online, on-demand and self-paced, with a certification exam at the end.
Access
90 days from the date you enroll. Sessions open gradually over the first 25 days, and the rest of the time is for catching up and going back over the material.
The exam
After the 90 days you're enrolled in the exam, with 30 days and two attempts to pass. You need a 90% or better to earn the certification.
Renewal and CE
Renew every year to stay active. After the first year, complete one hour of continuing education before each renewal. Renewals and CE
Teams
Group pricing is available. Ask us about your team
24 hours$200

CertificationPeer Support Teammate

24-hour Teammate training, 90 days of access, the exam, and a certificate of completion and certification when you pass.

Enroll on the Hub
30 hours$250

CertificationPeer Support Leader

Everything in Teammate, plus six hours on selecting, training and leading a peer team.

See the Leader program

Already trained?

The ICPS is an open-book knowledge exam you can add to your Teammate certification.

See the ICPS